You may return most new, unopened items sold and fulfilled by Mobile Planet within 7 days of delivery for a full refund, less the return shipping cost. If we shipped you the wrong item, we will pay for its return shipping cost.
- You may obtain a return shipping label by using the RMA form; it is valid only for returns shipped within Canada. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.
- There is no requirement to provide identification, if your returned item is accompanied by a valid Mobile Planet receipt. Otherwise, please provide us with your name, shipping address, purchase price, and approximate order date.
- All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
- These items must be in new condition with original packaging and accessories.
- We’ll notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
- Questions? Call 1-800-266-3844
PO Box 40571
5230 Dundas St. West
Etobicoke ON M9B 6K8